Performance Management, Difficult Employees

Course Overview:
When is it reasonable to move from coaching and counseling to discipline or termination? In this course you will learn to analyze why an employee is not performing up to expectations and then to choose the next appropriate step. Managing difficult employees is vital to your job as a manager or leader. This course includes a series of interactive and practical case studies.

The course includes the following:

  • Analyzing difficult or low performing employees
  • The leader's responsibility
  • The philosophy of effective discipline
  • Levels of Performance Management
  • Corrective feedback
  • Discipline
  • Performance improvement plan
  • Knowing you did all you could
  • Case studies